HOTEL VILLA CASANOVA - FAQs

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HOTEL VILLA CASANOVA - FREQUENTLY ASKED QUESTIONS


Are your rates inclusive of all taxes?
Yes, all taxes including city taxes are included in our rates.

Is the rate per room or per person?
The rate is always per room. Be sure to check that you choose the correct room type.

Is breakfast included in the rates?
Yes, breakfast is included.

What kind of breakfast is offered?
A continental breakfast.

When is breakfast served?
Breakfast is served from 08.00hrs to 10.00hrs every day.

When can I check in and when do I have to check out?
Check-in is from 13.00hrs and check-out is until 11.00hrs.

Do I pay when I check in or when I check out?
You should pay when you check out.

Can I pay by credit card?
Yes, Mastercard,Visa and American Express are accepted.

Does the bathroom have a bathtub or shower, or both?
Most bathrooms are equipped with shower and bathtub, but all standard rooms have a shower only.

Is the establishment open 24 hours a day?
Yes, reception is manned 24 hours.

Which languages are spoken at reception?
Italiano, English and Russian.

What floor is the establishment on, how many floors are there in total and is there a lift/elevator?
The hotel occupies the whole building (without lift/elevator), which has 2 floor(s) in total.

Is room service available? If so, at what times is it available?
Yes, between 09.30hrs and 14.00hrs.

Do children stay for free?
Yes, children up to the age of 12 years old (accompanied by an adult) can stay in the same room free of charge.

Can I ask for a cot/crib in my room? If so, what is the charge for this?
Yes, cots/cribs are available and are free of charge.

What is the charge for air conditioning? Is it seasonal?
Air conditioning is included in each room rate and is available all year round.

Are pets welcome?
Yes, but please inform the hotel prior to arrival.

Is parking available at the establishment and if so, do I have to reserve prior to arriving?
No, unfortunately there are no parking facilities nearby. Therefore, we recommend that you do not take a car.

Can I rent a car at the establishment or nearby?
There are no car rental companies in the direct area.

How close is the nearest airport to the establishment?
Marco Polo (VEN): 10 kilometres.

How close are the nearest public transport facilities?
Train: Santa Lucia - 12000 metres. Vaporetto (boat): Lido Centrale - 200 metres.

Does the establishment have conference rooms? If so, how many and what is the capacity?
No, the hotel does not have any conference/meeting facilities.



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