HOTEL HELVETIA - FAQs

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HOTEL HELVETIA - FREQUENTLY ASKED QUESTIONS


Are your rates inclusive of all taxes?
Yes, all taxes including city taxes are included in our rates.

Is the rate per room or per person?
The rate is always per room. Be sure to check that you choose the correct room type.

Is breakfast included in the rates?
Yes, breakfast is included.

What kind of breakfast is offered?
A buffet breakfast.

When is breakfast served?
Breakfast is served from 07.00hrs to 10.30hrs every day.

When can I check in and when do I have to check out?
Check-in is from 12.30hrs and check-out is until 12.00hrs.

Do I pay when I check in or when I check out?
You should pay when you check out.

Can I pay by credit card?
Yes, Visa, Eurocard, American Express, MasterCard and Diners are accepted.

Does the bathroom have a bathtub or shower, or both?
Most bathrooms have a shower only. If you would definately like to have a bathtub, please inform us when you send the booking/enquiry form.

Is the establishment open 24 hours a day?
Yes, reception is manned 24 hours.

Which languages are spoken at reception?
Italiano, English, Deutsch, Fran├žais and Espanol.

What floor is the establishment on, how many floors are there in total and is there a lift/elevator?
The hotel occupies the whole building (with lift/elevator), which has 4 floor(s) in total.

Is room service available? If so, at what times is it available?
Yes, room service is available 24 hours a day.

Do children stay for free?
Yes, children up to the age of 6 years old (accompanied by an adult) can stay in the same room free of charge.

Can I ask for a cot/crib in my room? If so, what is the charge for this?
Yes, cots/cribs are available at a charge of 20.00 Euros per night.

What is the charge for air conditioning? Is it seasonal?
Air conditioning is included in each room rate and is available all year round.

Are pets welcome?
No, unfortunately the hotel does not accept pets.

Is parking available at the establishment and if so, do I have to reserve prior to arriving?
Yes, the hotel has its own car park on the grounds.

How much does parking cost?
Parking at the hotel costs 15 Euros per day.

Can I rent a car at the establishment or nearby?
A car rental services is not directly available at the hotel. However, reception will gladly help you to find a convenient car rental company.

How close is the nearest airport to the establishment?
Marco Polo: 27 kilometres.

How close are the nearest public transport facilities?
Train: Santa Lucia - 4000 metres. Underground/Metro/Tram: N/A - N/A metres. Bus stop: 10 metres.

Does the establishment have conference rooms? If so, how many and what is the capacity?
No, the hotel does not have any conference/meeting facilities.



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