Are your rates inclusive of all taxes? |
Yes, all taxes including city taxes are included in our rates. |
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Is the rate per room or per person? |
The rate is always per room. Be sure to check that you choose the correct room type. |
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Is breakfast included in the rates? |
Yes, breakfast is included. |
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What kind of breakfast is offered? |
A buffet breakfast. |
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When is breakfast served? |
Breakfast is served from 07.30hrs to 10.30hrs every day. |
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When can I check in and when do I have to check out? |
Check-in is from 14.00hrs and check-out is until 12.00hrs. |
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Do I pay when I check in or when I check out? |
You should pay when you check out. |
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Can I pay by credit card? |
Yes, most major credit cards are accepted. |
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Does the bathroom have a bathtub or shower, or both? |
All bathrooms are equipped with shower and bathtub. |
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Is the establishment open 24 hours a day? |
Yes, reception is manned 24 hours. |
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Which languages are spoken at reception? |
Italiano, English, Deutsch, Français, Japanese and Español.
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What floor is the establishment on, how many floors are there in total and is there a lift/elevator? |
The hotel occupies the whole building (with lift/elevator), which has 5 floor(s) in total. |
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Is room service available? If so, at what times is it available? |
Yes, room service is available 24 hours a day. |
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Do children stay for free? |
Yes, children up to the age of 2 years old (accompanied by an adult) can stay in the same room free of charge. |
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Can I ask for a cot/crib in my room? If so, what is the charge for this? |
Yes, cots/cribs are available and are free of charge. |
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What is the charge for air conditioning? Is it seasonal? |
Air conditioning is included in each room rate and is available all year round. |
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Are pets welcome? |
Yes, small pets are welcome. |
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How close is the nearest airport to the establishment? |
Marco Polo: 20 kilometres. |
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How close are the nearest public transport facilities? |
Train: Santa Lucia - 2,700 metres. Vaporetto (boat): Arsenale - 100 metres. |
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Does the establishment have conference rooms? If so, how many and what is the capacity? |
The hotel has one conference room which can accommodate 70 persons. |
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