| Are your rates inclusive of all taxes? |
| Yes, all taxes including city taxes are included in our rates. |
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| Is the rate per room or per person? |
| The rate is always per room. Be sure to check that you choose the correct room type. |
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| Is breakfast included in the rates? |
| Yes, breakfast is included. |
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| What kind of breakfast is offered? |
| A buffet breakfast. |
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| When is breakfast served? |
| Breakfast is served from 07.30hrs to 10.30hrs every day. |
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| When can I check in and when do I have to check out? |
| Check-in is from 14.00hrs and check-out is until 12.00hrs. |
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| Do I pay when I check in or when I check out? |
| You should pay when you check out. |
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| Can I pay by credit card? |
| Yes, most major credit cards are accepted. |
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| Does the bathroom have a bathtub or shower, or both? |
| All bathrooms are equipped with shower and bathtub. |
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| Is the establishment open 24 hours a day? |
| Yes, reception is manned 24 hours. |
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| Which languages are spoken at reception? |
| Italiano, English, Deutsch, Français, Japanese and Español.
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| What floor is the establishment on, how many floors are there in total and is there a lift/elevator? |
| The hotel occupies the whole building (with lift/elevator), which has 5 floor(s) in total. |
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| Is room service available? If so, at what times is it available? |
| Yes, room service is available 24 hours a day. |
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| Do children stay for free? |
| Yes, children up to the age of 2 years old (accompanied by an adult) can stay in the same room free of charge. |
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| Can I ask for a cot/crib in my room? If so, what is the charge for this? |
| Yes, cots/cribs are available and are free of charge. |
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| What is the charge for air conditioning? Is it seasonal? |
| Air conditioning is included in each room rate and is available all year round. |
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| Are pets welcome? |
| Yes, small pets are welcome. |
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| How close is the nearest airport to the establishment? |
| Marco Polo: 20 kilometres. |
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| How close are the nearest public transport facilities? |
| Train: Santa Lucia - 2,700 metres. Vaporetto (boat): Arsenale - 100 metres. |
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| Does the establishment have conference rooms? If so, how many and what is the capacity? |
| The hotel has one conference room which can accommodate 70 persons. |
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