HOTEL CLUB - FAQs

Venice Hotels: From budget to luxury hotels in Venice
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HOTEL CLUB - FREQUENTLY ASKED QUESTIONS


Are your rates inclusive of all taxes?
Yes, all taxes including city taxes are included in our rates.

Is the rate per room or per person?
The rate is always per room. Be sure to check that you choose the correct room type.

Is breakfast included in the rates?
Yes, breakfast is included.

What kind of breakfast is offered?
A buffet breakfast.

When is breakfast served?
Breakfast is served from 07.30hrs to 09.30hrs every day.

When can I check in and when do I have to check out?
Check-in is from 11.00hrs and check-out is until 10.30hrs.

Do I pay when I check in or when I check out?
You should pay when you check out.

Can I pay by credit card?
Yes, Visa, Mastercard and American Express are accepted.

Does the bathroom have a bathtub or shower, or both?
Most bathrooms have a shower only. If you would definately like to have a bathtub, please inform us when you send the booking/enquiry form.

Is the establishment open 24 hours a day?
Yes, reception is manned 24 hours.

Which languages are spoken at reception?
Italiano, English, Deutsch, Español and Français.

What floor is the establishment on, how many floors are there in total and is there a lift/elevator?
The hotel occupies the whole building (with lift/elevator), which has 3 floor(s) in total.

Is room service available? If so, at what times is it available?
Unfortunately the hotel does not provide room service.

Do children stay for free?
Yes, children up to the age of 8 years old (accompanied by an adult) can stay in the same room free of charge.

Can I ask for a cot/crib in my room? If so, what is the charge for this?
No, unfortunately not.

What is the charge for air conditioning? Is it seasonal?
Air conditioning is included in each room rate and is available all year round.

Are pets welcome?
Yes, but please inform the hotel prior to arrival.

Is parking available at the establishment and if so, do I have to reserve prior to arriving?
Yes, the hotel has its own guarded car park on the grounds.

How much does parking cost?
Parking at the hotel is free.

Can I rent a car at the establishment or nearby?
There are several car rental companies at the main train station (2,500 metres away).

How close is the nearest airport to the establishment?
Marco Polo (VEN): 5,6 kilometres.

How close are the nearest public transport facilities?
Train: Mestre - 2,5000 metres. Underground/Metro/Tram: N/A - N/A metres. Bus stop: 50 metres.

Does the establishment have conference rooms? If so, how many and what is the capacity?
No, the hotel does not have any conference/meeting facilities.



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