HOTEL CA' SAN POLO - FAQs

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HOTEL CA' SAN POLO - FREQUENTLY ASKED QUESTIONS


Are your rates inclusive of all taxes?
Yes, all taxes including city taxes are included in our rates.

Is the rate per room or per person?
The rate is always per room. Be sure to check that you choose the correct room type.

Is breakfast included in the rates?
Yes, breakfast is included.

What kind of breakfast is offered?
A continental breakfast.

When is breakfast served?
Breakfast is served from 08.00hrs to 10.30hrs every day.

When can I check in and when do I have to check out?
Check-in is from 15.00hrs and check-out is until 11.00hrs.

Do I pay when I check in or when I check out?
You can pay either when you check in or check out.

Can I pay by credit card?
Yes, Visa, MasterCard, American Express and Diners are accepted.

Does the bathroom have a bathtub or shower, or both?
Most bathrooms have a shower only. If you would definately like to have a bathtub, please inform us when you send the booking/enquiry form.

Is the establishment open 24 hours a day?
Yes, reception is manned 24 hours.

Which languages are spoken at reception?
Italiano, English, Français and Deutsch.

What floor is the establishment on, how many floors are there in total and is there a lift/elevator?
The hotel is on the 1st/nd/rd/th floor (with lift/elevator) and occupies 4 floor(s) in total.

Is room service available? If so, at what times is it available?
Yes, between 08.00hrs and 10.30hrs.

Do children stay for free?
Yes, children up to the age of 2 years old (accompanied by an adult) can stay in the same room free of charge.

Can I ask for a cot/crib in my room? If so, what is the charge for this?
Yes, cots/cribs are available and are free of charge.

What is the charge for air conditioning? Is it seasonal?
Air conditioning is included in the room rate and is available only during the summer months.

Are pets welcome?
No, unfortunately the hotel does not accept pets.

How close is the nearest airport to the establishment?
Marco Polo (VEN): 14 kilometres.

How close are the nearest public transport facilities?
Train: Santa Lucia - 1200 metres. Vaporetto (boat): San Tomà - 100 metres.

Does the establishment have conference rooms? If so, how many and what is the capacity?
No, the hotel does not have any conference/meeting facilities.



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