| Are your rates inclusive of all taxes? |
| Yes, all taxes including city taxes are included in our rates. |
|
| Is the rate per room or per person? |
| The rate is always per room. Be sure to check that you choose the correct room type. |
|
| Is breakfast included in the rates? |
| Yes, breakfast is included. |
|
| What kind of breakfast is offered? |
| A continental breakfast. |
|
| When is breakfast served? |
| Breakfast is served from 07.30hrs to 10.00hrs every day. |
|
| When can I check in and when do I have to check out? |
| Check-in is from 14.00hrs and check-out is until 12.00hrs. |
|
| Do I pay when I check in or when I check out? |
| You should pay when you check out. |
|
| Can I pay by credit card? |
| Yes, most major credit cards are accepted. |
|
| Does the bathroom have a bathtub or shower, or both? |
| Most bathrooms have a shower only. If you would definitely like to have a bathtub, please inform us when you send the booking/enquiry form. |
|
| Is the establishment open 24 hours a day? |
| Yes, reception is manned 24 hours. |
|
| Which languages are spoken at reception? |
| Italiano, English, Deutsch and Espanol. |
|
| What floor is the establishment on, how many floors are there in total and is there a lift/elevator? |
| The hotel occupies the whole building (with lift/elevator), which has 3 floor(s) in total. |
|
| Is room service available? If so, at what times is it available? |
| Yes, between 08.00hrs and 10.00hrs.
|
|
| Do children stay for free? |
| Yes, children up to the age of 2 years old (accompanied by an adult) can stay in the same room free of charge. |
|
| What is the charge for air conditioning? Is it seasonal? |
| Air conditioning is included in each room rate and is available all year round. |
|
| Are pets welcome? |
| Yes, small pets are welcome. |
|
| Is parking available at the establishment and if so, do I have to reserve prior to arriving? |
| No, the hotel does not have its own car park, but there are parking facilities nearby (1500 metres). |
|
| How much does parking cost? |
| Parking at the nearby car park is 10,50 Euros per day. |
|
| Can I rent a car at the establishment or nearby? |
| A car rental services is not directly available at the hotel. However, reception will gladly help you to find a convenient car rental company. |
|
| How close is the nearest airport to the establishment? |
| Marco Polo: 10 kilometres. |
|
| How close are the nearest public transport facilities? |
| Train: Santa Lucia - 1500 metres. Vaporetto (boat): Arsenale - 100 metres. |
|
| Does the establishment have conference rooms? If so, how many and what is the capacity? |
| No, the hotel does not have any conference/meeting facilities. |
|
