| Are your rates inclusive of all taxes? |
| Yes, all taxes including city taxes are included in our rates.
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| Is the rate per room or per person? |
| The rate is always per room. Be sure to check that you choose the correct room type.
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| Is breakfast included in the rates? |
| Yes, breakfast is included.
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| What kind of breakfast is offered? |
| A continental breakfast.
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| When is breakfast served? |
| Breakfast is served from 08.00hrs to 09.30hrs every day.
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| When can I check in and when do I have to check out? |
| Check-in is from 14.00hrs and check-out is until 11.00hrs.
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| Do I pay when I check in or when I check out? |
| You can pay either when you check in or check out.
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| Can I pay by credit card? |
| Yes, Visa, MasterCard, American Express and Diners are accepted.
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| Does the bathroom have a bathtub or shower, or both? |
| Bathrooms are equipped with shower only.
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| Is the establishment open 24 hours a day? |
| Yes, reception is manned 24 hours.
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| Which languages are spoken at reception? |
| English, Italian, French, German and Spanish.
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| What floor is the establishment on, how many floors are there in total and is there a lift/elevator? |
| The hotel occupies the whole building (without lift/elevator), which has 3 floors in total.
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| Is room service available? If so, at what times is it available? |
| Yes, between 08.00hrs and 16.00hrs.
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| Do children stay for free? |
| Yes, children up to the age of 4 years old (accompanied by an adult) can stay in the same room free of charge.
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| Can I ask for a cot/crib in my room? If so, what is the charge for this? |
| No, unfortunately not.
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| What is the charge for air conditioning? Is it seasonal? |
| Unfortunately air conditioning is not available.
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| Are pets welcome? |
| No, unfortunately the hotel does not accept pets.
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| Is parking available at the establishment and if so, do I have to reserve prior to arriving? |
| It is not possible to park in Venice apart from the car parks near the train station at Piazzale Roma. |
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| How close is the nearest airport to the establishment? |
| Marco Polo (VEN): 15 kilometres. |
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| How close are the nearest public transport facilities? |
| Train: Santa Lucia - 300m.
Vaporetto (boat): Ferrovia - 100m.
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| Does the establishment have conference rooms? If so, how many and what is the capacity? |
| No, the hotel does not have any conference/meeting facilities.
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